Collection solutions advisor, Réunion Télécom is the first French company to see the certification of the Bank Card Group renewed for the third time in a row.
Audit and consulting, installation and integration, maintenance and repair, business continuity plan : Réunion Télécom supports its customers (shops, services, communities, associations, liberal professions, healthcare professionals) on their collection and management issues. In November 2017, it was the first French company to be labeled REMPARTS (reinforcement and control of CB acceptance park, resilience, transparency and security), the label of the Bank Card Group. This label guarantees its customers, to local banking establishments and to all bank card holders, a very high level of compliance and security of all payment systems installed by Réunion Télécom in Réunion and Mayotte : 141 requirements were assessed for distribution activities, delivery, storage, logistics, maintenance, repair, preparation. That is, all of Réunion Télécom’s activities concerned by payment terminals. The security resilience of its networks and information systems was also assessed, proven and verified during these audits.
Troubleshooting time : four hours
Réunion Télécom has more than 9,000 customers and boasts a customer satisfaction rate of 92%.. The company has 71 employees, responds to more than 22,000 calls per year. Average repair time is four hours. “In a context where cyberattacks are increasing, companies must engage in a daily battle to protect themselves as much as possible and be agile in order to react very quickly in the event of an attack.. This label obtained and renewed regularly means, a minima, that we are among the societies organized and committed to these subjects. The renewal of the REMPARTS label is the ultimate proof that our company strictly respects the security standards to be applied within a procedural framework established and regularly updated under the responsibility of the Bank Card Group., says Sampiero Sari, Managing Director of Réunion Télécom.
