The CanalBox Pro offer was designed by the Canal+ Telecom Business team for VSEs that, with more than 20,000 entities, represent 90% of the economic fabric of Reunion. At the Laser Médical aesthetic medicine office, where a box has been in service since May, satisfaction is total.
Specialized in aesthetic medicine, the Laser Medical center of Saint-Denis was founded ten years ago by two doctors, Doctor Esra Chami and Doctor Julien Lefèvre. two years ago, a second Laser Medical center was created in the Portail district of Saint-Leu. A third center is planned in Saint-Pierre. The more the activity develops, plus the internet connection and telephony for Laser Médical represent significant challenges. The website is used to make appointments and provides access to medical records, e-mail exchanges with patients are daily, etc. With the opening of the second center and eventually a third, the need became pressing to make the telephone connection more reliable around a single number. Too, Doctor Esra Chami does not hide his satisfaction at having resolved, thanks to the Canal+ Business offer combined with a shared telephony solution, the problems he encountered with his previous operator.
The three reasons for the choice
Lower cost, more possibilities, the good responsiveness of the Canal+ Telecom Business team : these are the three main reasons given by Doctor Chami to explain his decision to change operator. “We regularly had internet connection problems which complicated our relationship with patients.. There was a lack of responsiveness to resolve these issues, and I would even say skills. Five or six years ago, when we wanted to equip ourselves with a standard, I had difficulty finding a competent contact person. And the equipment we were provided with quickly showed its limits. » What has changed with CanalBox Pro ? “For a lower cost, we have more phone lines : four today. Our new standard allows you to call and receive several calls at the same time, which was not the case before. Thanks to telephone sharing, we can stagger the lunch breaks of the two centers, so there is always someone to answer calls. We now have a welcome announcement which confirms to the person that they are in the right place. I also appreciated that the installation of the equipment, in the month of May, be done quickly, without interruption of our activity. Since, we had no connection problems. »
Flexibility and proximity to the Pro service
“This client was looking for a solution for these high volumes of calls and internet connections, can also integrate the future development of its activity. I proposed the dual solution of Canal+ Business with shared telephony for the two centers, coupled with the CanalBox Pro offer. Result : better internet speed thanks to our fiber network, more reliable equipment and cost optimization leading to a final price more competitive than the competition”, describes Michaël Ballant, Canal+ Business technical sales representative. The Pro service is also cited as an example by Doctor Esra Chami : “We had a little problem with the equipment at the beginning which was resolved during the day.. I know if I need to call someone, I quickly got him on the phone and, important thing to me, he is in Reunion and not on the other side of the Earth ! »
The CanalBox Pro offer
• Very high speed access up to 2 gigabytes.
• Two unlimited telephone lines to more than 50 landline and mobile destinations.
• A fixed IP address.
• A personalized domain name and up to five associated email addresses included.
• Special PRO customer service.
• A guarantee of intervention within eight working hours.
