Tourist clientele, corporate customers, but also daytime customers taking advantage of hotel services and entertainment : the two establishments of the Macé Group’s Hotel Division, Le Boucan Canot and Les Créoles, are at the forefront of diversifying audiences among small, charming Reunion Island hotels
The hotel industry is most often perceived as an otherwise closed environment., at least distinct from its environment. This is why opening them as much to non-room clienteles as the Macé Group does can be considered as a form of commercial innovation.. The range of services and services intended for professionals is particularly developed in its two hotels, the Hotel Restaurant le Boucan Canot, 4 stars by the sea, located on the most beautiful beach on the island, and the Hôtel Les Créoles, 3 stars located in the heart of the seaside resort of Saint-Gilles les Bains. Two small capacity establishments (99 rooms in total). They provide companies with six seminar rooms in a high-end hotel service and a refined Creole atmosphere.. Professional customers appreciate this type of hotel because it is perfectly suited to the workforce of SMEs which make up the majority of the economic fabric of Reunion.. It is perfect for business meetings. The establishment of a framework contract for the companies allows the two hotels to offer advantageous rates and payment facilities for professional stays.. For Social and Economic Committees (CSE), an agreement formula allows you to benefit from preferential rates throughout the year. Both hotels also offer non-residents of the hotel relaxing days with full-day swimming pool access and lunch included at very attractive rates., with also the possibility of including massages.
The Hotel Restaurant le Boucan Canot
Featuring 47 rooms all with sea views, the establishment is the emblematic hotel of the seaside resort. The hotel also has two rooms for people with reduced mobility.. The swimming pool is heated in the southern winter. A massage service is provided in the seaside guétali, solo or duo. Totally open and offering panoramic views of the beach and ocean, La Table du Boucan offers refined French and Creole cuisine, which makes it one of the best on the island. Brunches take place every first Sunday of the month. Likewise, the establishment hosts Sunset-Afterworks facing the sea with the possibility of tasting tapas or snacks. Four seminar rooms can accommodate up to 80 people for work sessions with traditional breaks (sweet) or original (vegetarian, oceanic or country). The establishment also offers the possibility of organizing cocktails or any other event in the garden or on the terrace., always facing the ocean.
The Hotel Les Créoles
Located in Saint-Gilles-les-Bains, 100 meters from the Ermitage lagoon, in the heart of the seaside resort, close to all amenities, this hotel with Creole charm and human scale is served by warm and relaxed professionalism. The 42 rooms and studios, spread out in a lush tropical garden, are arranged in a U around the swimming pool. Studios are equipped with kitchenettes, which leaves a certain independence to customers. Duplexes can accommodate large families. Two seminar rooms can accommodate up to 30 people. The poolside kiosk offers a buffet breakfast and snacks or salad bar for lunch.
Relaxing day at the hotel
This formula, which gives access in particular to the swimming pool, is appreciated by families who can share it with their children, especially on Wednesday. Daytime customers can also benefit from the massage service.. Reception takes place every day from 10 a.m., during the week (and the weekend at the Creoles).
THREE QUESTIONS TO ALINE CHAN TIEN, SALES DIRECTOR OF THE MACE GROUP HOTEL DEPARTMENT
Macé Group hotels have an offer intended for professional customers, excluding accommodation, particularly rich. Do you see this offer as a complementary activity or as an axis of development? ?
Hosting seminars has long been part of our hotel offerings.. I structured and developed this offer in the form of a framework contract which makes the signatories exclusive partners of our establishments.. This partnership opens them up to attractive prices and various advantages.. They benefit from our equipment and services with complete peace of mind. We also offer sweet breaks or savory breaks, which is generally only practiced in metropolitan hotels, and very little in Reunion. Business leaders also appreciate setting up appointments in our establishments. They benefit from a setting and conditions of ideal comfort and tranquility. Our coworking spaces are at their disposal, without reservation. However, it is strongly recommended to reserve a table for lunch or dinner.
Has this corporate clientele allowed you to overcome the drop in activity generated by the health crisis? ?
She contributed, indeed, to maintain jobs in our two establishments during this period. Restaurants and seminar rooms continued to operate while respecting gauges and distancing between people.. Two film shoots also helped us get through the confinement and curfew. Local customers also counted a lot. No longer able to travel to Mauritius, this clientele is oriented towards Reunion hotels. Et, notable fact, she came back. We continue to receive it during weekends and bridges. We not only overcame the crisis, but with the restart of tourism we will end the year 2021 in style.
Can we classify your hotels in the charming hotel category? ?
Absolutely. Le Boucan Canot as well as Les Créoles fall into this category. Small hotels with a Creole soul and architecture. A cultural dimension that can be found even in the decoration. At the Boucan Canot hotel, several objects decorating the lobby are also on sale at the hotel boutique, like the paintings. There is also an offer from local craft creators.. The charm is also in our rooms, all renovated two years ago, and who, all, have sea view. Wherever you are and whatever you do in the hotel, we enjoy the sea air and the spectacle of the Indian Ocean. At the Les Créoles hotel, the tropical garden gives the establishment an additional Creole character. There you will find what also makes charming hotels attractive., the feeling of home at the hotel, personalized welcome, warm common areas. And the lagoon less than five minutes on foot.
